Customer Terms and Conditions

Last updated: 2026-06-14

1. Introduction

These Customer Terms and Conditions govern your use of the products, services, portal, software features and subscription offerings provided by Mateo Vallejo Moncada trading as Hausie Home ("Hausie", "we", "us", "our").

By purchasing, activating, accessing or using Hausie services, you agree to these terms.

2. What Hausie provides

Hausie operates a hybrid offering that includes:

smart home products and related installation services
a web-based user portal
subscription-based addon, dashboards, automations and support features
device pairing, smart home inventory and remote support functions

Hausie does not itself provide or control all systems connected to a customer's environment. Unless expressly stated otherwise in writing, Hausie does not sell or operate:

internet connectivity services
electricity supply services
third-party voice assistant services such as Alexa or Google Home
Home Assistant core software
third-party manufacturer clouds, apps or firmware services

3. Accounts

To access some Hausie features, you may need to create an account.

You must:

provide accurate information
keep your login credentials secure
promptly notify Hausie of unauthorised use
ensure any household access you provide is authorised and supervised

The primary account holder is responsible for activity undertaken through their account and any linked household access, subject to applicable law.

4. Eligibility and household users

Hausie is intended to be contracted by an adult account holder. Household users, including children, may use supported smart home functions where the primary account holder has enabled that access.

5. Portal and software licence

Subject to these terms, Hausie grants you a limited, non-exclusive, revocable, non-transferable licence to use:

the Hausie portal
the Hausie addon
Hausie dashboards, automations and related software features

solely for your internal household use in connection with supported Hausie services.

You must not:

copy, resell or sublicense the software except as permitted by law
interfere with security or access controls
reverse engineer the software except where non-excludable law permits it
use the services unlawfully or in a way that damages Hausie systems or third-party systems

6. Trial and subscriptions

Hausie offers a free trial period of 30 days for eligible subscription features where stated on the relevant plan or offer page.

Subscription billing may be offered on monthly or yearly billing cycles, depending on the selected plan, and renews automatically unless cancelled before the next billing period.

If payment is not received, the following applies: After a 7-day grace period, the subscription downgrades to Free Hausie and the customer keeps only the features included in the Free Hausie plan.

Hausie may suspend or restrict subscription features if payment is not received, if a subscription expires, or if misuse or security risks are detected.

7. Stripe billing

Hausie uses Stripe to process subscription payments and may direct you to Stripe-hosted checkout or billing management experiences.

Your use of Stripe payment functionality may also be subject to Stripe's own terms and privacy practices.

8. Home Assistant and third-party dependencies

Hausie may integrate with Home Assistant and other third-party systems. Some Hausie features depend on:

Home Assistant
the Hausie addon
internet connectivity
local hardware and power availability
third-party APIs or services

Hausie does not guarantee uninterrupted operation of third-party systems and is not responsible for failures caused by customer-managed hardware, connectivity issues or unsupported third-party changes.

This includes issues arising from third-party ecosystems, protocols or manufacturers such as:

Home Assistant
Alexa
Google Home
Tuya
IKEA
Sonoff
Matter
Zigbee

Manufacturer changes, withdrawn APIs, discontinued products, firmware updates, cloud outages, account restrictions or compatibility changes may affect features that previously worked.

9. Device data, diagnostics and inventory

Hausie may receive technical, diagnostic and inventory-related information from connected devices and the Hausie addon in order to deliver services, manage subscriptions, provide support and improve the system.

This may include device identifiers, inventory summaries, configuration-related metadata, support telemetry and related operational data.

Operational system data may also be used as described in the Hausie Privacy Policy for analytics, research, service improvement and future artificial intelligence features, subject to that policy and any required notice or consent process.

10. Remote support

Hausie may provide remote support where available. Remote support may involve temporary support windows, connection tools, support-user creation and technical troubleshooting actions.

Remote support requires customer authorisation before access is enabled.

The default support window currently configured is 120 minutes, unless Hausie agrees to a different support arrangement.

Remote support does not mean continuous surveillance or continuous monitoring of a customer's home. During an authorised support session, Hausie may be able to view relevant configuration, device metadata, automation settings, logs and diagnostic information reasonably necessary to investigate an issue.

Where technically possible, customers may revoke or disable remote access, but doing so may restrict support outcomes, support speed or the availability of some managed-service features.

11. Service changes

Hausie may change, add, remove or update features, plan limits, software components or supported integrations from time to time, including where reasonably necessary for security, compliance, operational needs or product improvement.

For non-material changes, Hausie may publish the updated terms on its website or portal, and continued use of the services after the effective date of the update will constitute acceptance of those changes.

If Hausie makes a material change that is reasonably likely to adversely affect customer rights, materially increase customer obligations, materially change pricing logic, or materially change how customer personal information is handled in connection with these terms, Hausie will provide reasonable prior notice and, where required by law or where Hausie considers appropriate, seek fresh acceptance before the change takes effect.

11A. Availability, maintenance and service interruptions

Unless Hausie expressly agrees otherwise in a written service level commitment, Hausie does not guarantee uninterrupted or error-free availability, 100% uptime, immediate support response, or uninterrupted access to every integration, dashboard, automation or premium feature.

Planned maintenance, emergency maintenance, internet outages, third-party outages, firmware issues, manufacturer changes, power interruptions and platform dependencies may result in delay, degradation or interruption.

11B. Software updates and feature changes

Hausie may deploy, recommend or require software, firmware, configuration or addon updates for security, compatibility, compliance, supportability or product improvement reasons.

Updates may be automatic or manual depending on the service component. Updates can change appearance, workflows, integrations, feature availability or device behaviour, and may occasionally require downtime, reconfiguration or re-authorisation.

12. Intellectual property

Hausie and its licensors retain all intellectual property rights in the portal, addon, software, dashboards, automations, branding, content and service materials, except where otherwise stated.

Third-party and open source components may be provided under their own licences.

13. Acceptable use

You must not:

misuse the services
attempt unauthorised access
use Hausie to interfere with networks, devices or third-party services
use the services in a way that breaches law or another person's rights

14. Suspension and termination

Hausie may suspend or terminate access where:

payments are overdue
there is a security risk
there is suspected misuse
support or operational access is no longer available
required third-party dependencies are no longer supported

You may stop using Hausie services at any time, subject to any payment, cancellation, installation or refund rules that apply.

If a subscription, support plan or managed service ends, Hausie may disable premium features, remote support entitlements, hosted functionality, support workflows or administrative access that depended on that plan, while preserving any rights the customer has under non-excludable law.

15. Consumer law

Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other non-excludable law.

16. Liability

To the maximum extent permitted by law, Hausie is not liable for indirect or consequential loss, loss arising from third-party systems, customer-managed hardware failures, internet outages, Home Assistant changes, unsupported integrations or misuse of the services.

Where liability cannot be excluded, Hausie's liability is limited to the minimum extent permitted by applicable law.

17. Backups and configuration resilience

Unless Hausie expressly agrees otherwise in writing, the customer remains responsible for maintaining appropriate backups, exports, snapshots and recovery options for their Home Assistant environment, third-party accounts, device configurations and local network.

Hausie may assist with configuration, migration, restoration or recovery work, but backups, rollback capability and disaster recovery outcomes depend heavily on customer-managed systems and third-party tools.

18. Customer security responsibilities

The customer is responsible for maintaining reasonable security over their environment, including:

keeping passwords and recovery credentials secure
using appropriate Wi-Fi and router security
limiting unnecessary shared access
maintaining supported devices and accounts where reasonably possible
notifying Hausie promptly about suspected compromise or unauthorised access

Hausie is not responsible for loss caused by insecure local networks, shared credentials, compromised third-party accounts, unsupported devices or customer-authorised access granted to others, except to the extent liability cannot be excluded by law.

19. Force majeure and external events

Hausie is not responsible for delay or failure to perform to the extent caused by events beyond its reasonable control, including internet outages, cloud outages, Home Assistant outages, manufacturer outages, power failures, natural disasters, labour disruptions, cyber incidents, regulatory action or other force majeure events.

20. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia, unless another non-excludable law applies.

Before starting formal proceedings, the parties should first attempt to resolve the dispute by giving notice of the issue and allowing a reasonable opportunity to respond and seek an informal resolution.

Subject to any non-excludable rights, the courts of New South Wales, Australia have non-exclusive jurisdiction over disputes relating to these terms.

21. Privacy

Your use of Hausie is also subject to the Hausie Privacy Policy.

22. Contact

For support or account enquiries, contact:

support: support@hausiehome.com
privacy: privacy@hausiehome.com
legal: legal@hausiehome.com