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Store / Installation / Support Terms

Last updated: 2026-06-14

1. Scope

These terms apply to the purchase of products, installation services, setup services and related support sold by Mateo Vallejo Moncada trading as Hausie Home through Hausie sales channels, including Wix.

2. What may be included in your purchase

Depending on the package selected, a Hausie order may include:

  • products or hardware
  • installation services
  • setup or configuration services
  • access to a free trial or subscription-based addon and software features

3. Orders

Orders may be placed through Hausie sales channels. Hausie may receive order information from Wix, including order identifiers, line items, payment status and customer contact details.

Hausie may reject, cancel or delay an order where required for availability, pricing, safety, fraud prevention, verification, service-area or operational reasons.

4. Pricing

Prices, charges and taxes should be displayed at checkout or in the relevant quote.

Hausie is not currently registered for GST.

  • any installation call-out fees
  • any failed visit or late rescheduling fees

5. Scheduling and access

Installation scheduling operates with:

  • minimum booking lead time: 2 days
  • booking window: 60 days
  • minimum notice for rescheduling: 24 hours

The customer must:

  • provide accurate access details
  • ensure safe and lawful access to the property
  • ensure utilities, internet and any required prerequisites are available
  • be available or arrange authorised access where required

6. Service area

Hausie provides installation and related in-person services in:

NSW

7. Installation scope

The standard installation scope includes:

Installation of the Raspberry Pi with Home Assistant and the Hausie addon fully configured, installation of IoT devices in the home, and custom installation work can be added at extra cost. If a licensed electrician is required for electrical wiring work, that work must be handled separately by appropriately licensed personnel.

Hausie is not responsible for work outside the agreed scope unless separately agreed.

8. Customer responsibilities

The customer is responsible for:

  • providing a suitable environment for installation
  • ensuring any customer-provided devices, network or Home Assistant setup meet basic requirements
  • maintaining third-party systems unless Hausie has expressly agreed to manage them
  • ensuring they have rights to request installation or configuration at the premises

The customer must also ensure that any required internet connectivity, power, device access, passwords, permissions and safe site conditions are available at the appointment time.

9. Home Assistant and third-party systems

Hausie may install or configure services that interact with Home Assistant and other third-party systems. Functionality may depend on those systems and may change if they are altered, disabled, updated or become unsupported.

This includes issues arising from third-party clouds, manufacturer firmware, voice assistant platforms, integrations, APIs, network hardware and power availability.

9A. Electrical work and licensed trades

Hausie does not perform electrical wiring work except through appropriately licensed personnel where required by law.

Work that legally requires a licensed electrician, qualified supervisor or other licensed trade remains outside the standard smart-home setup scope unless Hausie expressly includes that work in the agreed scope and arranges it lawfully.

The customer remains responsible for ensuring the premises has safe, lawful and suitable electrical infrastructure for the requested installation.

10. Remote support after installation

Hausie may provide remote support where available and authorised. Remote support may be subject to separate subscription entitlements, support windows or usage rules.

Remote support is not continuous monitoring. It is intended to be session-based or entitlement-based support for diagnostics, maintenance or troubleshooting.

11. Changes, delays and failed visits

If the customer requests changes, is unavailable, provides incorrect details or the site is not ready, Hausie may reschedule or apply additional charges where permitted.

Failed visit and no-show policy:

If the customer is unavailable at the appointment time, fails to provide safe and timely access, or otherwise causes a failed visit, Hausie may treat the booking as a no-show or late cancellation. In that case, the original installation fee may be forfeited and any replacement visit may require a new installation or call-out charge, except where required by law or where Hausie agrees otherwise in writing.

Hausie may also recover reasonable costs already incurred for reserved stock, travel, subcontractors, site preparation, pre-configuration or other work already performed, to the extent permitted by law and consistent with any disclosed cancellation policy.

12. Hardware, risk and title

Unless otherwise stated in a quote, order flow or mandatory law, supplied hardware remains Hausie property until paid for in full, and risk passes to the customer when the hardware is delivered or installed.

Manufacturer warranties may apply to some hardware in addition to the customer's rights under the Australian Consumer Law. Any express Hausie warranty should be described separately and does not replace or reduce non-excludable consumer rights.

12A. Backups, pre-existing systems and configuration loss

Unless expressly included in the scope, Hausie is not responsible for maintaining customer backups, exports, snapshots or rollback points for Home Assistant, routers, third-party accounts or existing configurations.

Customers should make and verify appropriate backups before installation, reconfiguration, migration or troubleshooting work.

Hausie is not responsible for pre-existing faults, undocumented customisations, unsupported integrations, or configuration loss caused by the condition of customer-managed systems or third-party platforms, except to the extent liability cannot be excluded by law.

13. Cancellations and refunds

Cancellations and refunds are governed by the Hausie Refunds / Cancellations Policy and any non-excludable rights under the Australian Consumer Law.

14. Consumer guarantees

Nothing in these terms excludes, restricts or modifies any consumer guarantees or other rights under the Australian Consumer Law.

15. Liability

To the maximum extent permitted by law, Hausie is not responsible for indirect or consequential loss, pre-existing faults, customer-managed network issues, third-party integration failures, or site conditions outside Hausie's control.

Where liability cannot be excluded, Hausie's liability is limited to the minimum extent permitted by applicable law.

16A. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia, unless another non-excludable law applies.

Before starting formal proceedings, the parties should first attempt to resolve the issue by notice and a reasonable opportunity for informal resolution.

Subject to any non-excludable rights, the courts of New South Wales, Australia have non-exclusive jurisdiction over disputes relating to these terms.

16B. Force majeure and external events

Hausie is not responsible for delay or failure to perform to the extent caused by events beyond its reasonable control, including internet outages, cloud outages, platform outages, manufacturer outages, power failures, natural disasters, labour disruptions, cyber incidents or regulatory action.

17. Contact

Support and scheduling contact:

  • support@hausiehome.com